Returns and Exchanges

NOTE: Custom Vests and other custom-made products are not returnable.

Exchanges

We offer a 30 day exchange policy;

  • The item(s) must be unworn; still have tags; and free of odors (cigarettes, etc)
  • You must ship back to us within 30 days of you receiving it
  • Once we recieve the item(s) back, we will determine if there are any new shipping fees needed to be collected; if so, we will email you a link to pay new shipping fees that will be paid to USPS/UPS etc to ship the new item(s)
  • If you have any questions, please contact us
  • A Return Authorization Number (RA#) is needed to Return an item
  • Click to REQUEST RA#

 

Return for Refund

We offer a 30 day return policy;

  • The item(s) must be unworn; still have tags; and free of odors (cigarettes, etc)
  • You must ship back to us within 30 days of you receiving it
  • Any shipping fees will be deducted from the refund because those were paid to USPS, etc to have your package delivered. *You can read in more details below
  • A Return Authorization Number (RA#) is needed to Return an item
  • Click to REQUEST RA#

 

*NOTE: The customer will be refunded the original cost of products minus shipping. If you received discounted or free shipping, we will deduct the original shipping charges that it cost us to ship to you. Shipping charges are deducted from all refunds as this is a service that is paid to FedEx, UPS or USPS to have your order delivered to you (See below for more details).

Refund/Exchange Processing Times: Once we receive your return, it can take 1 to 7 business days to process.

Unauthorized Returns: All returns must be shipped back within 30 days of you receiving it. Any return shipped after 30 days may be refused and sent back to you at your expense, or subject to a 20% restocking fee. Just call us before sending something back if there are any issues.

We process refunds within 1 to 7 business days. Once we have received the returned item(s), we will issue a refund (minus shipping charges). * Please note that we are unable to refund or exchange products that have been used and/or display visible signs of use. Our credit card processor processes refunds at midnight each night. The money is gone from our account that same night. However it may take several more days for your credit card processor to process the transaction and make the funds available for use. If concerned, you will need to call your credit card company to check with them. Typically it can take a few days for the card processors to complete the process.

Promotions Please note that any free merchandise promotion we offer is expected back in the event you return your purchase for a refund. If we do not receive them back, the product cost may be subtracted from your refund.

Free Shipping Promotions Free Shipping Promotions only include the shipping charges on the Original Order and do not extend to Exchange Orders.

Discounted Shipping In some cases we charge a flat rate discounted shipping amount. When returning an item, any shipping costs that we paid, will be deducted from the refunded amount. For example; If we charged you a $5.49 discounted shipping rate, yet it actually cost us $11.49 to ship you your item; We pay the $6 difference as a shipping discount. If you return the item for a refund, We subtract the full shipping costs from the refund amount. This is because UPS/USPS/Fedex does not refund shipping charges.

Returns on Custom Made Products

At this time, we are unable to accept returns for customized products. Custom vests (and other custom products) are made to order and are non-refundable.

Defective Merchandise

If the product you receive is defective, you must contact us within 3 days. We also recommend that you email pictures for our reference. Defective items will not be accepted back for return or exchange after the 3 days. We will have the manufacturer of the item send you a prepaid shipping label to return the item directly back to them. If the item is deemed "NOT" defective, the manufacturer will deduct the prepaid shipping charges from your refund/balance. This is to deter individuals from claiming an item is defective in order to get free shipping on returns/exchanges. The manufacturer will ship you a replacement of the same style and size of the defective vest; No exceptions. They do this to deter individuals from making claims in order to get free shipping on exchanges.  We are not responsible for any products deemed mistreated or worn out. All merchandise deemed not defective will be returned to you at your expense.

 

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