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How Can We Help?

Send us a text: 1-929-621-5016
Give us a call: 1-732-338-8675
Monday - Friday 9AM - 5PM EST
Email us below

Frequently Asked Questions

How do I track my order?

You can track your order via our live chat widget at the bottom right corner of our site. You can also download the SHOP app to receive real-time order status updates; delivery notifications; & live-map tracking. Get the app here: https://shop.app/

How long will it take to receive my order?

We usually process and ship orders within one business day.

Shipping times vary depending on the courier:

  • USPS Priority: 1 to 3 days
  • USPS Ground ADV: 4 to 6 days
  • UPS Ground: 3 to 5 days

NOTE: Custom-made vests take longer because they need to be made first.

What countries do you ship to?

We are located in the USA and ship to the following countries:

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and the United States of course.

To inquire about shipping to a different destination, please contact us.

Duties and Taxes - Keep in mind that your country may collect duties and import taxes prior to, or at delivery. If concerned, you would want to contact your government to find out those amounts.

What size should I order?

Each product has a sizing chart (and tips) located below the sizes. We recommend measuring yourself to get an accurate chest measurement. Do not rely on a previous vest size when ordering because other manufacturers size their products differently. i.e., an XL from us will be a 48 vest, but an XL from another company might be 46 or 50. Contact us if you need more help.

What is your return policy?

We have a 30 day return policy. The item(s) must be unworn; still have tags; and free of odors (cigarettes, pets, etc). Click to learn more about our RETURN POLICY

How do I return a product?

We have a 30-day return policy, To be eligible for a return, your item must be in the same condition that you received it, unworn, with tags, free of odors (cigarettes, pets, etc), and in its original packaging.

TO REQUEST A RETURN: simply click the following link to view your order details; then click 'Request a Return'. https://account.leatheruniverse.com

How long will it take to receive my refund?

Refunds are processed within 1 to 7 business days from when we receive the item(s) back.

How do I become a dealer?

We offer dropshipping; factory direct pricing; and we can manufacturer products for your brand. Our wholesale B2B prices are very competitive and we do not think anyone has better prices for the same quality products. Send us an email via the below form and include details about your business or website. We will send you a catalog and price list and everything else to get you started selling quality motorcycle apparel. Thank you for your interests.

In order to be set up as a dealer, you must have a brick and mortar store OR sell motorcycle apparel online.

What if I want to change or cancel my order?

We try to fulfill orders very quickly and cannot guarantee that we can catch the order in time; that said, if you want to try, please email us AND text us and we’ll see what we can do (but cannot be guaranteed).

Send us an email